Delivery Information

Delivery Details

FREE UK CARRIAGE ON MAINLAND WEB ORDERS OVER £100

LIGHTWEIGHT ITEMS UK £4.95 

UK MAINLAND DELIVERY UP TO 20 kg £6.95

LARGE ITEMS UK MAINLAND 20 - 30 Kg £9.95

SCOTLAND LIGHTWEIGHT ITEMS £4.95

SCOTLAND DELIVERY UP TO 20 Kg £ 6.95 

HIGHLANDS AND ISLANDS LIGHTWEIGHT ITEMS £4.95

HIGHLANDS AND ISLANDS UP TO 20 Kg £ 6.95

NORTHERN IRELAND LIGHTWEIGHT ITEMS £ 4.95

NORTHERN IRELAND UP TO 20 kG £ 8.95 

CHANNEL ISLES AND ISLE OF MAN LIGHTWEIGHT ITEMS £ 4.95

CHANNEL ISLES AND ISLE OF MAN UP TO 20 Kg £17.95

EUROPEAN DELIVERIES ROYAL MAIL - INSURED UP TO £500

EUROPEAN DELIVERIES UK MAIL 2-31Kg

FREE CARRIAGE ON WEB ORDERS OVER £100 ( UK Mainland only). Orders taken over the telephone may incur a carriage charge.

UK delivery, we aim to deliver within 2 to 7 working days. European delivery 5 to 7 working days. We will endeavour to ship your order sooner where possible, providing we have the required products in stock. A large proportion of orders received are sent out on a next day service at no extra charge. Orders received overnight are processed next working day. All goods are delivered direct to your door and require a signature upon delivery. Please inspect your consignment upon delivery for damage. If a consignment is received in a damaged condition, please notify Marine Scene without delay.

Delivery would be preferable to a business address for ease of obtaining a signature.

Please note that all delivery dates are given in good faith, but are subject to all matters beyond the control of our company. Whilst every effort is made to stock every product we list on our website, it is not always possible and sometimes events out of our control dictate any delays.

Saturday delivery can be arranged at additional cost, providing the carrier offers this service in your area. Please contact our mail order sales team for a quotation. We are currently unable to offer Sunday delivery.

Should you not be at home to accept delivery our carrier will leave a card stating that they have attempted to deliver your goods, subsequently the carrier will return the next working day and re attempt delivery. If the carrier’s second attempt at delivery fails, it is your responsibility to collect your parcel from your nearest Initial City Link depot (see card for details) Your parcel will be held at the depot for 5 days for you to collect. Failure to collect will result in the goods being returned to us. A second delivery charge will be made to send goods out again.

We currently accept orders from all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands. Carriage to the Channel Islands, Guernsey & Jersey are shown at time of checkout. The majority of items shipped to addresses are sent via UK Mail, Fedex or Royal Mail.

Please do not attempt to order goods from our web site if you live outside of the UK as your order will not be processed. We can ship the vast majority of items listed within our online shop to European countries, please email sales@marinescene.co.uk  listing your requirements, we will then forward a quotation for carriage.

Unfortunately we cannot ship Distress Flares overseas.

Delivery to the Isles of Scilly will be charged at our standard UK Mainland rate, we will arrange for delivery to be made to the Isles of Scilly Steamship Company in Penzance.You will be required to make your own shipping arrangements at your own expense with the Steamship Company to the Islands. If you have an account with the steamship company please enter the number in the comments box at the check out.

Customers who reside within the Republic of Ireland are currently unable to order goods via our web site. We are pleased to offer you our web site prices, contact our sales team on 029-20705780 or email sales@marinescene.co.uk  for carriage costs and a competitive qoutation. 

Returns Policy

At Marinescene we want all our customers to be happy with the goods purchased from us. Our returns policy is detailed below

Faulty items can be returned for a full refund or replacement at the discretion of the customer. Any unopened and unused Item can be returned within 28 days for a full refund. Returned items will be checked and if found to be used or soiled no refund will be given and a charge to re-post will be made. Marinescene will not be responsible for any return costs. You must notify us in writing within 28 days of receipt of goods if you wish to return part or all of your order. Refunds will be made within 7 days of receipt of goods.

Any goods returned after the 28 day period will be subject to a 10% restocking fee. We must be able to resell goods in as 'new condition'. Any goods where packaging has been damaged and therefore rendered un-resalable will not be refunded. Please make sure you have purchased the correct item for your needs before opening any packaging.

The return address is

Marine Scene, Crown House,Windsor Rd, Penarth, Cardiff, CF64 1JG

Defective or Faulty Products

If you believe that the products you have purchased are defective or an error has been made on our part, please contact our customer services phone number as soon as possible to make them aware of the return. When sending the package back to us, please provide us with a description of the fault to aid our inspection team more quickly with the diagnosis of the problem/defect.

We will be happy to either replace the product or offer a refund for the value of the goods returned upon receipt and inspection of the items.